One of the most common questions we hear from Massachusetts homeowners is: “What happens if something breaks?”
It’s a fair question. Solar is a long-term home upgrade, and you want to know you are protected if a component fails or if you have an issue down the road.
Here’s how we explain warranties and what we see most often in real projects.
25-year manufacturer warranties on panels and inverters
The solar panels we install are backed by a 25-year manufacturer warranty. The inverters are also backed by a 25-year manufacturer warranty. After the install is complete, we register those warranties for the customer.
If something happens, like a panel is defective, our process is straightforward:
- You call us and tell us what you are seeing.
- We come out and evaluate what needs to be replaced.
- We handle the warranty process with the manufacturer.
- The manufacturer sends the replacement component(s).
- We install the replacement and get the system back up and running.
That matters because homeowners shouldn’t have to navigate a manufacturer claim alone, especially when they may not even know which component is causing the issue.
Our 25-year workmanship warranty
Manufacturer warranties cover defects in equipment. But what about the installation itself?
We also provide a 25-year workmanship warranty. That means if something goes wrong due to how we installed the system, we go out and repair it.
We feel confident saying this because quality is a major priority for our team, and customers consistently share positive feedback about the system’s appearance, performance, and overall output.
10-year roof penetration coverage, and why it matters
Your roof is one of the most important parts of your home, so it is completely understandable to have questions about how solar panels are installed. Roof-mounted solar systems do require secure attachment to the roof, but when the installation is done properly, the process is designed to protect the integrity of your home.
For added peace of mind, we also provide a 10-year roof penetration warranty for leaks directly caused by the installation.
Why we start with a roof assessment before design
One of the ways we help protect your investment is by completing a site survey before the engineering design begins. This allows us to evaluate whether your roof is a good fit for solar, identify any concerns early, and help prevent issues that could affect permitting, installation, or long-term system performance.
If your roof is not a good fit for solar yet, we will let you know upfront so you can avoid issues down the road. While we do not replace roofs in-house, we can connect you with a trusted roofing partner or work alongside the roofer of your choice.
How homeowners should think about warranties when comparing quotes
When comparing solar quotes, the lowest price does not always tell the full story. It is just as important to understand what is included, what kind of support you will receive, and who you can rely on if something needs attention after installation. Strong warranties are valuable, but so is having a responsive team that is there to answer questions and address concerns quickly. Our goal is to provide support that gives homeowners confidence not just during installation, but long after the system is up and running.
If you’re reviewing proposals and want help comparing warranties in plain language, we can walk you through what each coverage type means and what it looks like in a real-world repair situation. Contact our team today to get started.
